Returns & Exchanges

At Rackets, we want you to be fully satisfied with your gear; that is why we offer a 30-day return policy on all unused equipment in its original packaging. Whether the tension isn't right or you've changed your mind, our team is here to ensure a smooth exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original box, ensuring all tags are attached and protective plastic remains on the racket handles.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Quality Inspection & Refund

Once our specialists confirm the gear is in new condition, we will process your refund or ship your replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing